Because It does not restrict access and is invisible to users, users feel as though they have complete control of the machine, enhancing the computing experience. RollBack Rx is not a typical Windows application, and in order for the software to bounce out of failed Windows updates, driver failures, or BSOD’s, it needs to modify the Master Boot Record (MBR) in order for our software to be called and load prior to Windows launching.īut occasionally certain PC configurations do not allow for the modification of the MBR to take place, such as a firewall or antivirus software preventing those changes from happening.Viruses and spyware are the most common threats, and new infections slip through the cracks daily. This can either prevent the installation from running, or simply have the system fail to boot into Windows after installation. In this case, there are two courses of action the end user can take:.First, check to see if the subsystem splash screen appears.If it does, check to see how far along the progress bar it makes and then freezes. RollBack Rx will automatically launch into its DOS debug mode. This should allow the user to load into Windows. Once they have done so, please navigate to Program Files -> Shield and collect and submit these four log files to our support team: 128.dat, shield.dat, subconsole.log, setup.log.
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